Language Assistance and Auxiliary Aids & Client/Patient Non-Discrimination Notice

Language Assistance and Auxiliary Aids & Client/Patient Non-Discrimination Notice

Non-Discrimination Notice

Comprehensive Mental Health Services complies with applicable Federal civil rights laws and does not discriminate against clients/patients on the basis of race, color, national origin, age, disability, sex, religion or any other characteristic protected by applicable federal, state or local laws or inability to pay or whether payment for those services would be made under Medicare, Medicaid or Children’s Health Insurance Program (CHIP). Comprehensive Mental Health Services does not exclude people or treat them less favorably because of race, color, national origin, age, disability, sex, religion or any other characteristic protected by applicable federal, state or local laws or inability to pay or whether payment for those services would be made under Medicare, Medicaid or Children’s Health Insurance Program (CHIP).

Comprehensive Mental Health Services:

• Provides individuals with disabilities (including individuals’ companions with disabilities) reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
  • Qualified interpreters, including American Sign Language
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).
• Provides free language assistance services to individuals whose primary language is not English (including individuals’ companions with limited English proficiency), which may include:
  • Qualified interpreters
  • Electronic and written translated documents

If you need appropriate auxiliary aids and services or language assistance services, contact the Compliance and Integrity department at 855-450-5770 or LanguageServices@LiveBrightli.org.

If you need reasonable modifications, contact your provider and/or the Section 1557 Coordinator, Leah Barber at 855-450-5770 or BrightliCompliance@LiveBrightli.org.

If you believe that Comprehensive Mental Health Services has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, religion or any other characteristic protected by applicable federal, state or local laws, you can file a complaint/grievance by contacting the Section 1557 Coordinator, Leah Barber, via:

• Phone: 855-450-5770
• Email: BrightliCompliance@LiveBrightli.org
• Mail: Section 1557 Coordinator c/o Brightli Compliance and Integrity Department, 1111 S. Glenstone Ave, Springfield, MO 65804

You can file a grievance in person or by mail or email. If you need help filing a grievance, the Section 1557 Coordinator, Leah Barber, is available to help you.

You can also file a civil rights complaint with applicable state agencies and/or the U.S. Department of Health and Human Services, Office for Civil Rights:

• Electronically through the Office for Civil Rights Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
• Mail: U.S. Department of Health and Human Services, 200 Independence Avenue, S.W. – 509F, Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

This notice is available at Comprehensive Mental Health Service’s website: thecmhs.com.

Language Assistance and Auxiliary Aids and Services Available