If you are experiencing a behavioral health emergency, please call: 24-Hour Crisis Hotline: 1-888-279-8188
Crisis services represent one of the most critical and necessary treatment services CMHS offers to clients and the community. These services are available 24 hours a day, 7 days a week. Many situations can be handled over the phone, but when necessary, mobile face-to-face services are immediately available and accessible.
ACI: Regional Program
A regional system managed by CommCare is in place to serve all clients in the community. Any client, whether a CMHS client or not, may utilize this service. This crisis line is answered 24 hours a day, 7 days a week by qualified staff. They are equipped to handle calls from the deaf and hard of hearing population.
During regular CMHS business hours, crisis calls are handled on-site by designated experienced clinical staff. After 5 p.m., CMHS clients calling the CMHS telephone line (254-3652) are asked to hang up and dial the regional phone number, 1-888-279-8188. If a crisis situation exists which requires a face-to-face assessment or further telephone intervention, our mobile crisis team staff is notified by pager to respond immediately to the situation and determine what services are needed. The crisis team staff can provide services in the client’s home, workplace or assess them in other locations, such as the police station, hospital, school, other local facilities, or a public place to be determined by the client and the team.
Next day urgent and emergent appointments are set aside for these emergency situations in the Intake Department, Medication Clinic and the Outpatient Department. The only access to these emergency appointments is through the mobile crisis response team. Other referrals that are available in the community may include: crisis or respite services for youth or adult clients, outpatient treatment, partial hospitalization, admission to a 23-hour observation bed, in home or case management services for youth, or if necessary, inpatient hospitalization.
CMHS staff respond to crisis situations in the community (such as deaths, homicides or robberies when staff may have experienced trauma, etc.). Crisis teams may go into a business, school or community setting to conduct debriefing and intervention with those involved.